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[ASSOCIATION NAME] — HOMEOWNER SATISFACTION SURVEY
Free template from The HOA Guide — thehoaguide.com
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Instructions: Rate each item on a scale of 1 to 5.
   1 = Very dissatisfied   2 = Dissatisfied   3 = Neutral
   4 = Satisfied   5 = Very satisfied

This survey is anonymous. Do not write your name or unit number
unless you choose to in the optional contact section at the end.

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OVERALL SATISFACTION
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1. How satisfied are you with the overall management of the
   community?                                            1  2  3  4  5

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COMMUNICATION
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2. How satisfied are you with the frequency of board
   communications?                                       1  2  3  4  5

3. How satisfied are you with the clarity of board
   communications?                                       1  2  3  4  5

4. Which communication channels do you prefer? (check all that apply)
   [ ] Email   [ ] Mail   [ ] Website   [ ] App   [ ] Community board

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MAINTENANCE & GROUNDS
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5. How satisfied are you with landscaping and grounds
   upkeep?                                               1  2  3  4  5

6. How satisfied are you with common-area maintenance
   (hallways, lobbies, parking areas)?                   1  2  3  4  5

7. How satisfied are you with the speed of maintenance
   response to reported issues?                          1  2  3  4  5

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AMENITIES
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8. How satisfied are you with the pool/clubhouse?        1  2  3  4  5
   (Mark N/A if your community does not have one.)

9. How satisfied are you with the fitness center?        1  2  3  4  5
   (Mark N/A if your community does not have one.)

10. How satisfied are you with playgrounds/parks?        1  2  3  4  5
    (Mark N/A if your community does not have one.)

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COMMUNITY PRIORITIES
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11. Please rank your top 3 priorities (1 = highest):
    ___ Landscaping improvements
    ___ Reserve fund growth
    ___ Social events and community building
    ___ Rule enforcement changes
    ___ Technology upgrades (community portal, app)
    ___ Other: __________

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OPEN FEEDBACK
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12. What is the one thing the board could do to improve the
    community?

    ________________________________________________________________

    ________________________________________________________________

13. Is there anything else you would like the board to know?

    ________________________________________________________________

    ________________________________________________________________

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OPTIONAL CONTACT (only if you want follow-up)
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Name: __________
Unit/Address: __________
Email or phone: __________

Thank you for your feedback.